Giftory Reviews From Real Customers
What these reviews show
Most customers receive their experience quickly and redeem it without issue.
Like any large gifting company, Giftory does from time to time receive some complaints which are usually about booking delays, vendor availability, or support response times.
Giftory take these issues very seriously. Common resolutions are:
A full refund
An exchange for another experience
A rebooking on a date that works
More about what Giftory is
Giftory is a curated experience marketplace of licensed, trusted experience providers across the U.S. We work with providers across all gifting and entertainment areas such as Zoos, movie theatres, spas, cooking schools, hotels and adventure operators to bring you a great selection of experiences to choose from.
When you buy from Giftory, you're purchasing a prepaid experience voucher that the recipient redeems and can then book onto.
Secure, encrypted payments
Real vouchers, redeemable with the partner directly
Legitimate, licensed experience partners
Refunds or exchanges if an experience can't be fulfilled
Some things to know
Experiences need confirmation
Some venues don't allow instant booking. We contact the partner to secure availability - from a few hours to a few business days.
Vendors can occasionally sell out
If an experience becomes unavailable after purchase, we'll help you switch to another option or arrange a full refund.
Support queues spike in peak season
Around holidays like Christmas, Valentine's Day, or Father's Day, replies may take longer. Support is ticket-based, so nothing gets lost.
If something goes wrong
If something goes wrong, you can choose a replacement experience, a different location, or a full refund. Every order is covered.
Common Questions
Some experiences require vendor confirmation, especially for tickets, travel or special events.
Yes - if your experience can't be delivered or redeemed, Giftory offers refunds or other available experience options.
Yes. Payments are encrypted and protected, and the company operates under U.S. consumer laws. Giftory opened in 2023 and has since had thousands of happy customers across the U.S.
Visit our help & support for a comprehensive list of resources that may help with your enquiry. Alternatively if you'd like to speak to a member of the team give them a call, or fill out the online form and a member of the team will be in touch with you as soon as possible.
Giftory launched in 2023 by founder and CEO, Eric Lauer. We now have an established range of over 6,000 curated experience gifts across America covering the incredible experiences from supercar driving, dining cruises, getaways, Michelin dining to top attractions.
