How does the voucher work?
Each voucher lets the recipient choose one experience from a curated collection of activities. They can browse through the available options and pick the experience that excites them most. Once selected, they can schedule it at a time that works for them.

How long is it valid?
Giftory vouchers never expire, giving the recipient the freedom to choose and enjoy their experience at their convenience.

What types of experiences are included?
Each voucher collection includes a variety of escape games. The exact options depend on the location or theme of the voucher, offering something for everyone.

How do they redeem it?
The recipient can redeem their voucher online by entering their unique voucher code. From there, they’ll explore the collection and select their desired experience.

When does the recipient choose the experience?
The recipient chooses their experience after receiving the voucher, allowing them to pick something that matches their preferences and schedule.

Will the recipient see the price of the gift?
No, the price of the voucher is not displayed to the recipient. They’ll only see the curated collection of experiences they can choose from, ensuring the gift feels thoughtful and special.

Unused Experience Vouchers can be returned within 14 days for a full refund to the original purchaser, no questions asked.

If you have any unused Vouchers, you can exchange them for anything else in our marketplace, no matter when. If you choose an experience that's more expensive, you'll need to pay the difference.

All bookings are final and no cancellations will be allowed once the experience is booked. The rescheduling policy will depend on the experience.