This immersive attraction drops guests straight into the story, teaming up with familiar characters to work through an hour of atmospheric, story-driven challenges. It leans into a moody, suspenseful tone, with dim lighting and unsettling sound design used throughout, though nothing here puts guests in any real danger.

Beyond the experience itself, the venue includes a Netflix-themed restaurant, a retail shop stocked with exclusive merchandise, and additional add-on activities like mini golf and virtual reality for anyone who wants to extend the visit.

Any restrictions to participate?

• Age: Recommended for ages 3 and up; guests 14 and under must be accompanied by an adult
• Health limitations: This experience includes near-darkness, strobe lighting, haze, theatrical effects, and jump scares
• Physical limitations: Guests should expect to be upright and moving for most of the hour-long experience; once inside, guests cannot exit and re-enter

Who can you accommodate for?

• Children: Recommended for ages 3 and up; children under 3 may accompany a ticketed adult but cannot take part in the activity itself; guests 14 and under must be accompanied by an adult
• Individuals with disabilities: The venue is fully wheelchair accessible throughout
• Pets: Pets are not permitted, with the exception of trained service animals

What to expect on the day of the experience?

• Duration: Approximately 1 hour
• What's included: Entry to the ticketed experience; the venue's restaurant and retail shop are open to all visitors without a ticket. Mini golf and virtual reality are available as separate paid add-ons
• Who will be present: Live, in-character staff interact with guests throughout the experience
• Spectators: Non-ticketed companions can wait in the on-site restaurant or retail shop, which are open to all visitors without a ticket
• Photo/video: Photos and video are welcome; flash photography is not permitted

How to prepare?

• Weather dependency: This is an indoor experience
• What to wear: Comfortable, fully-covering clothing including shirts and shoes; costumes or face-covering masks are not permitted
• What to bring: Bags are welcome within standard checked-bag size limits; outside food and beverages are not permitted
• Restrooms/lockers/changing rooms: Restrooms with changing tables and private family bathrooms are available; a coat check is offered, though it does not accommodate bags

Anything else I should know before going on this experience?

• The experience includes near-darkness, jump scares, strobe lighting, and intense sound design

Unused Experience Vouchers can be returned within 14 days for a full refund to the original purchaser, no questions asked.

If you have any unused Experience Vouchers, you can exchange them for anything else in our marketplace, no matter when. If you choose an experience that's more expensive, you'll need to pay the difference, but if you choose one that costs less, you'll receive a credit towards your next booking.

No refunds are allowed once the experience is booked, but you can reschedule up to 72 hours before your experience, for a date within a year of the original booking. To reschedule, contact the experience provider directly. No-shows or rescheduling less than 72 hours in advance means losing the value of your experience.