How will I receive confirmation of my tickets?
After booking your experience, you will receive a confirmation email from the experience provider. This email will contain all the essential details about your booking, including the date, time, and departure location of your cruise. Please review this information carefully, and bring the QR code included in that email on the day of your cruise. You will need this in order to board the cruise.
What should I expect on the day of the cruise?
On the day of your cruise, please arrive at the departure location at least 30 minutes before the scheduled boarding time. You’ll need to check in with the dock staff (using the QR code you received in the confirmation email), who will guide you to the boarding area. The crew will be available to assist you throughout the experience, ensuring you have a memorable time. Expect a relaxing and enjoyable journey with stunning views, whether you're on a sightseeing cruise or a dining experience.
What is the dress code for City Experiences cruises, and why is it important?
The dress code for cruises varies depending on the type of cruise you book, but it's essential to follow it to match the ambiance of your experience. For example, sightseeing cruises typically have a smart casual dress code, where comfortable attire is encouraged. For dining cruises or special events, a more formal dress code may be required, such as collared shirts, dresses, or dress shoes. Adhering to the recommended dress code enhances your overall experience and ensures that you and your fellow guests enjoy the intended atmosphere of the cruise.
What safety measures are in place on these cruises?
The experience provider takes safety very seriously. Each vessel is equipped with lifejackets for all passengers, and the crew is trained to handle emergency situations. During the cruise, a safety briefing may be provided to familiarize you with the location of lifejackets and emergency exits. Although seasickness is rare due to the stable nature of the vessels, those prone to motion sickness may want to take preventive measures, such as taking motion sickness medication before boarding. The crew is also available to assist if you feel unwell during the cruise.
What if I have special requests or dietary restrictions for my cruise?
If you have any special requests or dietary restrictions, please let us know when you submit your booking request, and our team will pass those requests over to the experience provider. They are usually able to handle various requests with advance notice, ensuring your experience is as enjoyable as possible.