Welcome to the Heist, located in the heart of Jacksonville, FL. Here, you will take on the role of an undercover agent tasked with the mission of recovering a priceless Monet painting that has been stolen from the Barclay Museum of Historical Art. You have one hour to break into the museum curator's office, locate the painting, and make your escape before he returns.

This game is designed for ages 13 and up and we do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

The Heist is rated 8/10 in difficulty, so you'll need to be up for a challenge! You'll need to be observant, think outside the box, and work together as a team to complete your mission.

Any restrictions to participate?

• Age: The partner recommends the games for ages 13 and up. They do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

Who can you accommodate for?

• Children: Children under 4 years old can join for free but need to be signed up at the time of reservation
• Individuals with disabilities: Please contact the partner and they will help you select the best game room for your team

What to expect on the day of the experience?

• Duration: 1 hour
• What’s included: Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape.
• Who will be present: All games at the venue are open to the public so, you and your party may be joined by other players during the session.
• Spectators: No spectators are allowed, everyone must have a ticket/reservations
• Photo/ video: You may take your own photos

How to prepare?

• Weather dependency: This is an indoor experience
• Arrival: Plan to arrive 10 minutes in advance
• Parking: There are paid garages nearby. We recommend grabbing a taxi, using a ride-share service, or walking when possible.
• What not to bring:
  • No food or drink can be taken into the game rooms
  • Alcohol is strictly prohibited on the premises
• Restrooms/ lockers/ changing rooms: Restrooms available on location.

Anything else I should know before going on this experience?

• You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

Should I book in advance?

Absolutely! Advanced booking is recommended, especially during peak times, to secure your preferred time slot.

Will our group play alone?

If you want a private experience, book all available spots. Otherwise, you may be grouped with other players, adding to the excitement.

What can we expect from the experience?

Each escape room is an immersive, story-driven adventure. Expect to solve puzzles, uncover clues, and work together to "escape" within 60 minutes. If you need to leave, you can exit the room anytime.

Are there age restrictions?

The games are recommended for players aged 13 and up. Younger players can join with adult supervision. Some rooms may have specific content suited for older teens and adults.

Can we book for a large group or event?

Absolutely! The Escape Game is perfect for corporate events, birthday parties, or large family gatherings. Customizable options are available for unique, memorable experiences.

Unused Experience Vouchers can be returned within 14 days for a full refund to the original purchaser, no questions asked.

If you have any unused Experience Vouchers, you can exchange them for anything else in our marketplace, no matter when. If you choose an experience that's more expensive, you'll need to pay the difference, but if you choose one that costs less, you'll receive a credit towards your next booking.

No refunds are allowed once the experience is booked, but you can reschedule up to 48 hours before your experience, for a date within a year of the original booking. To reschedule, contact the experience provider directly. No-shows or rescheduling less than 48 hours in advance means losing the value of your experience.
The Partner can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.